Payment and Refund Policy

1. Pricing and Billing

Service pricing:

• All prices are exclusive of VAT
• Monthly services are billed monthly, annual services are billed at the start of the year
• Services with hourly billing are pay-as-you-go
• Price changes are communicated 30 days in advance

2. Payment Methods

• Credit card (Visa, Mastercard, Amex)
• Bank transfer / Wire transfer
• PayPal and Stripe
• Cryptocurrency (Bitcoin, Ethereum)

3. Refund Policy

Full refund if cancelled during the 30-day money-back guarantee period. After that:

• Monthly Services: 100% refund within the first 7 days
• Annual Services: Pro-rated refund within the first 30 days
• Setup Fees: Non-refundable
• Domain Registrations: Non-refundable (ICANN policy)

4. Refund Request Process

1. Open a support ticket from the customer panel
2. Specify the reason for refund and invoice number
3. Finance team reviews within 3 business days
4. Approved refunds are credited within 7–14 business days

5. Late Payment and Suspension

Account is suspended 3 days after the payment due date. If payment is not made within 15 days, the account is closed and data is deleted. A reactivation fee may apply.